1. General Provisions
1.1. This document constitutes an official public offer by Individual Entrepreneur Karyna Pylypenko (hereinafter — the "Provider"), tax identification number 3502209942, single tax payer of group 2, not a VAT payer, registered address: 58-A Kharkivske Highway, Kyiv, 02175, Ukraine, — to conclude a service agreement on the terms set out below.
1.2. Acceptance of the offer (full and unconditional acceptance of its terms) is deemed to be the payment for a service and/or the submission of a request via the website karyna-light.com (the "Website"). From the moment of acceptance, the agreement is deemed concluded without signing a paper copy.
1.3. The Client may be a legally capable natural person who has reached 18 years of age. By placing an order, the Client confirms being at least 18 years old.
1.4. The Provider may update the terms of this offer at any time; continued use of the Website and services after publication of changes constitutes acceptance. The version in force at the moment of acceptance applies to a specific order.
2. Subject of the Agreement. Nature of Services (Wellness)
2.1. The Provider renders informational and consulting services in the field of wellness and mental wellness support: consultations; mentoring sessions and session packages; regression hypnosis sessions; training programs (recorded lectures and programs with personal guidance); retreat programs. The current list, descriptions, duration and prices of services are published on the Website and form an integral part of this offer.
2.2. The services are aimed at personal and spiritual development, self-discovery, restoring inner resources, and working with thinking habits and emotional states through relaxation and mindfulness practices. The services belong to the wellness field and are NOT medical, psychotherapeutic or psychiatric services: they do not involve diagnosing, prescribing or discontinuing treatment, and do not replace the help of a physician, psychiatrist or licensed psychotherapist. The Provider is not a medical doctor and does not provide medical care.
2.3. In case of diagnosed conditions or prescribed treatment, the Client should consult a qualified specialist; the Provider's services may only be used as complementary non-medical support. In a crisis situation threatening life or health, emergency services must be contacted immediately.
2.4. Services are provided online via video communication; certain services (retreats, in-person sessions) — by agreement of the parties.
3. Procedure for Providing Services
3.1. After payment or submission of a request, the Provider's representative contacts the Client (via Telegram or another channel specified by the Client) to agree on a date and time within the Provider's working schedule.
3.2. For certain services the Client receives preparation instructions; before a regression hypnosis session the Client must review the contraindications published on the Website.
3.3. Upon completion of a session, the Client receives a recording (where provided for in the service description). The recording is intended solely for the Client's personal use and may not be published or shared with third parties.
3.4. The service is deemed duly rendered at the moment the relevant session is completed or access to materials is granted. Quality claims are accepted within 14 days from the date the service was rendered.
4. Prices and Payment
4.1. Service prices are listed on the Website in euros (EUR). Payment is made on the basis of 100% prepayment via the Website's payment services or an issued invoice.
4.2. Payment system fees are deducted from refund amounts unless mandatory provisions of law provide otherwise.
4.3. The Provider may change prices, the range of services and the functionality of the Website; changes do not apply to services already paid for.
5. Rescheduling, Cancellation, Refunds
5.1. Rescheduling a session is free of charge with at least 24 hours' notice before its start. If notice is given less than 24 hours in advance, or in case of a no-show, the service is deemed rendered and the payment is non-refundable.
5.2. Before the first session is scheduled, the Client may withdraw from the service with a full refund (less payment system fees).
5.3. Session packages: refund of unused sessions equals the amount paid minus the sessions used, charged at the single-session price under the current price list. Packages are valid for 6 months from the date of payment.
5.4. Training programs: access to recorded materials constitutes digital content; once access has been granted, payment for it is non-refundable (see clause 6.3). Unused individual guidance sessions are refunded at their listed price.
5.5. Retreat programs: cancellation 14 or more days before the start — full refund of the prepayment for the Provider's services; 7–13 days — 50%; less than 7 days — the prepayment is non-refundable. Accommodation, transport and third-party services are governed by the terms of the respective suppliers.
5.6. Refund requests are sent to the contacts listed in section 12. Requests are reviewed and refunds processed within 14 calendar days.
6. Consumer's Right of Withdrawal (EU)
6.1. If the Client is a consumer within the meaning of Directive 2011/83/EU, the Client may withdraw from the agreement within 14 days of its conclusion without giving any reason.
6.2. By paying for a service scheduled before the expiry of the 14-day period, the Client expressly consents to the performance of services beginning before the end of the withdrawal period and acknowledges that once the service has been fully performed, the right of withdrawal is lost; upon withdrawal after performance has begun but before full performance, a proportional refund is made for the part not performed.
6.3. By obtaining access to digital content (course materials, recordings), the Client expressly consents to immediate performance and acknowledges the loss of the right of withdrawal in respect of such content (Art. 16(m) of Directive 2011/83/EU).
7. Health and Client's Responsibility
7.1. By paying for a regression hypnosis session, the Client confirms the absence of the contraindications listed on the Website (including taking antidepressants or sedatives, diagnosed mental disorders, use of narcotic substances within the last 6 months, unstable conditions, age under 18). If contraindications are concealed, the Client bears responsibility for the consequences.
7.2. The Client understands that the result of the services depends on their individual characteristics, engagement and independent decisions; no specific result is guaranteed. The Client retains full responsibility for their decisions and actions in their personal life, health, career and finances.
8. Website Terms of Use
8.1. The Website and services are provided "as is" in their current available state.
8.2. It is prohibited to use the Website in ways that violate the law, damage the Website's infrastructure or harm third parties, or to post illegal content, malicious code or materials infringing third-party rights. The Client is responsible for content they post (reviews, comments, messages).
8.3. The Provider may restrict or block access to the Website in case of violation of these terms or the law, and may change, supplement, limit or suspend Website functions.
8.4. Notices of illegal content or copyright infringement (Notice and Action mechanism, EU Digital Services Act) are sent to the contacts in section 12 and are reviewed within a reasonable time.
9. Intellectual Property
9.1. All materials of the Website and services (lectures, recordings, methods, texts, images, graphics, trademarks, software code) are the property of the Provider or are used lawfully. Use of the Website and services does not transfer to the Client any ownership rights or exclusive licences to intellectual property objects.
9.2. The Client receives the right of personal non-commercial use of the materials. Copying, reproduction, transfer to third parties, publication and distribution of materials without the Provider's written consent are prohibited.
10. Liability and Force Majeure
10.1. To the extent permitted by EU law, the Provider is not liable for indirect damages, lost profits or moral damage; the Provider's aggregate liability is limited to the amount paid by the Client for the relevant service.
10.2. The Provider is not responsible for the content, privacy policies or security of third-party websites linked from the Website; the Client follows such links at their own risk.
10.3. The parties are released from liability in circumstances of force majeure (including communication and power outages, military actions, natural disasters, decisions of public authorities). A session disrupted by force majeure is rescheduled without penalty.
11. Personal Data. Disputes. Governing Law
11.1. Personal data is processed in accordance with the Privacy Policy published on the Website.
11.2. Disputes are resolved primarily through negotiation. EU consumers may also use the Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr.
11.3. This agreement is governed by the law of Ukraine. EU consumers retain the protection of the mandatory consumer protection provisions of their country of residence (Regulation (EC) 593/2008 "Rome I").
11.4. Court and other justified costs are allocated in accordance with the applicable procedural law.
12. Details and Contacts
Individual Entrepreneur Karyna Pylypenko
Tax identification number: 3502209942
Single tax payer, group 2; not a VAT payer
Registered address: 58-A Kharkivske Highway, Kyiv, 02175, Ukraine
Website: karyna-light.com · E-mail: moc.thgil-anyrak%40reganam · Telegram: @karynapylypenkosupport